We accept VISA / MASTERCARD / American Express / Discover/ Paypal.
All charges are authorized at the time of checkout.*
You will be charged when your order is shipped.
* Authorization holds may also be referred to as pre-authorizations. The amount of the hold is made unavailable to the cardholder, but it isn't transferred to the merchant's account. When the transaction is finalized, the hold will be lifted and the cardholder is charged the actual, final purchase amount.
Order processing:
Estimated Total Time:
Processing Time: 3 - 5 Business Days
Shipping Time: 5 - 11 Days
Estimated Total Time: 10 - 21 Days
Please note: Working days only (not including holidays and weekends).
There will be no product substitution unless specifically asked by a customer.
Occasionally, if we cannot fulfill your order in its entirety due to a defective product, overwhelming demand, or any other unforeseeable event, we will not charge you for items not shipped.
Shipping:
Orders are shipped free of charge.
You will get a shipment notification email to the registered email address containing tracking information of the package shipped within 24 hours. Tracking of orders is also available by viewing My Past Orders.
If your billing and shipping address are not matching there will be a hold on your order.
We will send you a form that is required to be filled out and sent back to us along with the appropriate documents for your order to be released.
Returns:
CANCELLATION
Bee-Bees.com accepts order cancellation within 24 hours after payment but before items are shipped.
Over 24 hours but before the items are shipped, if you still want to cancel the order for personal reason, 9.65% of the handling fee will be charged, which will be directly deducted from your refund amount;
Please kindly note that the above rules do not include customized items which are not cancelable.
You are able to submit a cancellation request from the order list. Bee-Bees.com will agree or refuse your request according to the state of your order. If the order is canceled, you will get the refund from Bee-Bees.com within 3 business days.
RETURN & REFUND
At Bee-Bees.com we make sure every piece of jewelry and or accessories are well packed and dispatched, and every change is timely communicated to avoid any inconvenience. We suggest you make sure all items are well-received and are not damaged/faulty when you receive your packages.
You can request Bee-Bees.com refund for one of the reasons listed below, please kindly review our policy below:
For any damaged, defective, or incorrectly sent item(s).
Conditions when Bee-Bees.com will conduct a resend or refund for you:
1 Wrong style/color/size received
2 Incomplete ratio received
3 Damaged/faulty items received
*Please note that: 1.There will be slight differences in the colors of pictures versus the original due to the lighting and different screen features. 2. The material of items shall be subject to the description and real pictures in the description. In case you've received an order under the conditions above, please notify us with an image of the item(s) and the original receipt within 3 days of receiving your order and confirmation by either Email or Contact Us. If the originally ordered product variant is available in stock, we will conduct a resending or a refund based on communication. Please make sure you Contact Us within 3 days of receiving the order.
We will reply to your request within 24 hours during weekdays. If the refund is confirmed, you will get the refund from Bee-Bees.com within 3 business days.
FOR THE UNWANTED ITEM(S)
IfBee-Bees.com allows customers to return any item(s) they shall be in their original condition and in the original packaging. Costumer will be responsible for the charges of return freight.
We do not offer Freight To Collect (FTC) service for the packages returned to us.
In case you've received an item you don't want, please send out the item through a local post office, No restocking fee is to be charged for your returning items.
If you want to return the item(s) other than the reasons specified above, please instantly Contact Us for more details. Our customer service department will be happy to assist you.
Please note that any returns without Bee-Bees.com confirmation will not be issued.
SHIPPING GUARANTEE
Bee-Bees.com support full refund or resend if your package hasn't been delivered successfully within 45 days since it’s shipped out according to the tracking information.
Thank you for cooperation.
The Bee-Bees.com Team
Choosing a selection results in a full page refresh.
