FAQ

Orders & Shipping

How long will it take to receive my order? Since we are based in the United States, domestic orders typically arrive within 3–7 business days. International shipping times vary by location but generally range from 10–21 business days. You will receive a tracking number as soon as your piece is on its way.

Do you offer free shipping? Yes! We are proud to offer Free Carbon-Neutral Shipping on all orders. We believe luxury should be delivered to your door without extra fees or a heavy environmental footprint.

Where do you ship from? All Bee-Bees jewelry is fulfilled and shipped directly from our partner facilities in the United States, ensuring reliable handling and faster transit times than overseas competitors.

Quality & Materials

Is your jewelry real gold and silver? Absolutely. We do not sell "costume" or mystery-metal jewelry. Our collection features Solid 14K and 10K Gold, 925 Sterling Silver, and 18K Gold over Silver (Vermeil). Every piece is stamped with the appropriate hallmark (e.g., "14K" or "925") to guarantee its purity.

Are your gemstones natural? Yes. We prioritize the use of genuine natural gemstones, including Amethyst, Blue Topaz, Garnet, and more. Any diamonds in our collection are conflict-free and strictly comply with the Kimberley Process.

Will the jewelry tarnish or turn my skin green? No. Because we use precious metals like solid gold and sterling silver, our jewelry will not turn your skin green. While sterling silver can naturally tarnish over time due to oxygen exposure, it can be easily polished back to its original brilliance.

Returns & Exchanges

What is your return policy? We want you to love your Bee-Bees piece. If you aren't completely satisfied, we offer a 30-day return window for items in their original, unworn condition. Please visit our Return and Refund Policy for full details.

How do I track my order? Once your order ships, you will receive an email with a tracking link. You can also log into your account on our website to view your order status at any time.

Jewelry Care

How should I care for my jewelry? To keep your pieces shining, we recommend removing them before swimming, showering, or applying lotions and perfumes. When not in use, store your jewelry in a cool, dry place—ideally in the soft pouch or box it arrived in.

The Bee-Bees Care Guide: How to Maintain Your Fine Jewelry